Privacy Policy - Aadhya Taxi Service Goa

This Privacy Policy explains how Aadhya Taxi Service Goa ("we", "us", or "our"), operated by Saiesh Devidas and Amey Prabhu Desai, collects, uses, discloses, and protects your personal data when you use our Android mobile application (Package Name: com.aadhyataxi.service) and our online taxi booking platform (https://aadhyataxigoa.com).

1. Information We Collect

      Location Data (Prominent Disclosure): Our app collects precise and approximate location data when the app is actively running in the foreground or in use, to calculate travel distances, compute upfront taxi fares across Goa, display nearby commercial fleet cabs, coordinate pickup and drop-off points between passenger and driver, and provide live turn-by-turn route tracking. Location data is collected solely for fulfilling ride dispatch and is never used for advertising or shared with third-party data brokers.
    

Personal Contact Information: Full name, mobile phone number, and email address provided during phone SMS OTP authentication or taxi booking inquiry.
Booking & Trip Details: Pickup address, drop destination, travel date/time, vehicle selection (Sedan, Ertiga, Innova, Crysta), and special ride instructions.
Self-Drive Verification (KYC): If renting a self-drive vehicle, front/back photos of your valid Indian/International Driving License to comply with Goa Transport Department safety regulations.
Device Information: Device model, OS version, app version code, network state, and crash analytics strictly for app stability and delivery of Firebase push notifications.

2. How We Use Your Information

To dispatch commercial GA-10 taxis, assign licensed local drivers, and coordinate airport transfers (Mopa GOX & Dabolim GOI).
To transmit booking confirmations, driver details, vehicle registration numbers, and live updates via SMS, WhatsApp, and email.
To calculate accurate, transparent distance-based Goa tariffs without hidden charges.
To provide 24/7 customer support via our dedicated Cola dispatch desk.

3. Data Sharing and Protection

We do NOT sell, rent, monetize, or trade your personal or location data to any third party.

Assigned Driver: Only the passenger's first name, pickup location, and phone number are shared with the assigned driver solely for the duration of the scheduled trip.
Infrastructure & Security: We utilize Google Cloud Platform, Google Firebase Authentication, and Cloudflare Edge Network for secure transmission, carrier SMS OTP verification, and SSL encryption (TLS 1.3).
Legal Compliance: We disclose data only if required by lawful warrant or subpoena under Indian motor vehicle regulations.

4. Data Retention, User Rights & Account Deletion

We retain booking history only as long as necessary to fulfill transportation services, provide official travel invoices, and satisfy legal accounting requirements.

      Right to Account & Data Deletion: You have the absolute right to request the deletion of your account, ride history, and all associated personal information at any time without fees.
    

To submit a data or account deletion request, please contact our Data Protection Officer:

Email: bookings@aadhyataxigoa.com
Direct Call / WhatsApp: +91 90494 76500 / +91 95453 47413
Registered Address: Aadhya Taxi Service, Near Cola Beach & Blue Lagoon, Cola, Canacona, South Goa, 403702, India

All deletion requests are verified and permanently executed within 7 business days.

5. Security Safeguards

All data is transmitted via end-to-end 256-bit HTTPS/TLS encryption. Access to passenger records is restricted to authorized dispatch coordinators under strict security protocols.